Password Reset for Consumers: Broker Line Procedure
The Broker Team is able to assist brokers with completing password resets for their consumers.
To complete a password reset the broker or consumer must be able to verify three pieces of identifying information on the consumer account profile.
- Password resets can only be completed over the phone. Email requests will not be accepted.
- Broker/SHOP is only able to complete one password reset per call in order to protect consumer data.
- Broker must verify three personal identifiers contained in the consumer’s account.
- Broker line representative provides broker with consumer’s username and resets the password on the consumer’s account.
- Representative will provide the temporary password for consumer’s account which will be valid for 24 hours.