Verification: Broker Line Procedure
The Broker Team is able to tell assisters what verifications are needed on a case, but does not process the verifications. The Broker Team can also provide assisters with contact information for verifications processing agencies.
- The Broker Team is unable to provide timelines for verification processing.
- The Broker Team is unable to provide clarification on which documents are acceptable.
- Assisters and consumers should follow guidance on the notice to see what documents are acceptable proof for the verification requested.
- The consumer should send in the verification documentation being requested to the address listed on their verification notice.