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Verification: Broker Line Procedure

The Broker Team is able to tell assisters what verifications are needed on a case, but does not process the verifications. The Broker Team can also provide assisters with contact information for verifications processing agencies.

Key points: 

  • The Broker Team is unable to provide timelines for verification processing.
  • The Broker Team is unable to provide clarification on which documents are acceptable.
  • Assisters and consumers should follow guidance on the notice to see what documents are acceptable proof for the verification requested.
  • The consumer should send in the verification documentation being requested to the address listed on their verification notice.
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