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Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs. MNsure will release individual policies as they are updated.

Broker-specific policies and procedures

Navigator- and CAC-specific policies and procedures

Privacy Warning and Rules of Behavior (This is a policy for consumers that assisters will need when creating an account for a consumer.)

Limited English Proficiency

Policy for assisting individuals who are limited in their English language proficiency.

Manual Account Creation

Policy for helping consumers manually set up an account.

Preferred Assister Lead

Policy for assister lead referral and reporting.

Reporting Fraud and Complaints

Policy for reporting complaints and fraudulent activity.

Secure Email

Policy for when and how assisters should use secure email to protect consumers' information.

Virtual Meetings

Policy for using virtual meeting tools to assist consumers.

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