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Protect Against Fraud

A few simple steps can protect you from fraud while still making sure you get the coverage you need.

Secure Your Private Information

  1. Never give your private health or bank account information or credit card information or passwords to anyone who calls you or comes to your home uninvited.
  2. MNsure will never call you and ask you for your Social Security number, credit card or bank account number. MNsure will never send its representatives to your home to ask for this information. If you are asked for this information by someone who calls or visits your home uninvited, keep a record of the person's name, whom he or she works for, the telephone number, street address, mailing address, email address and website. Call the MNsure anonymous complaints telephone line at 1-844-466-7873 or send an email to mnsurecompliancehotline@mnsure.org with this information.
  3. If you are asked to pay for assistance getting health insurance through MNsure, keep a record of the person's name, whom he or she works for, the telephone number, street address, mailing address, email address and website. Call the MNsure anonymous complaints telephone line at 1-844-466-7873 or send an email to mnsurecompliancehotline@mnsure.org with this information.
  4. When using public computers, do not allow automatic storing of passwords and data fields for personal information. Remember to clear your history and cookies after completing your session.
  5. If you are suspicious of any information you are receiving about MNsure, stop the conversation and call the MNsure anonymous complaints telephone line at 1-844-466-7873.
  6. If you suspect identify theft, or feel like you gave your personal information to someone you shouldn't have:
    • Contact your local police department
    • If you suspect the identify theft is related to your purchase of health insurance coverage through MNsure, call the MNsure anonymous complaints telephone line at 1-844-466-7873 or email your concern to mnsurecompliancehotline@mnsure.org.
    • Report the suspected theft to the Federal Trade Commission (https://www.ftccomplaintassistant.gov/#&panel1-1) or call 1-877-438-4338.

Please note that the operators taking your call at 1-844-466-7873 can only take your report. They do not have access to the MNsure IT system and cannot assist you with questions about your application or any technical difficulties you are encountering. For questions about your application or to report technical difficulties, please call the MNsure Contact Center.

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