Discrimination is against the law. MNsure and the Minnesota Department of Human Services (DHS) do not discriminate on the basis of any of the following:
Free auxiliary aids and services. If you have a disability and need aids and services to have an equal opportunity to participate in our health care programs, MNsure and DHS will provide them timely and free of charge. These aids and services include qualified interpreters and information in accessible formats.
Free language assistance services. If you speak limited English and need translated documents or spoken language interpreting to have meaningful access to information and services, MNsure and DHS will provide them timely and free of charge.
To request these free services from MNsure, contact the MNsure Accessibility and Equal Opportunity (AEO) Office at AEO@MNsure.org or 651-539-2099 or 855-366-7873.
To request these free services from DHS, call the DHS Minnesota Health Care Programs (MHCP) Member Help Desk at 651-431-2670 or 800-657-3739. Or use your preferred relay service.
You have the right to file a discrimination complaint if you believe you were treated in a discriminatory way by a human services agency.
You may contact any of the following four agencies directly to file a discrimination complaint.
You have the right to file a complaint with the OCR, a federal agency, if you believe you have been discriminated against because of any of the following:
Contact the OCR directly to file a complaint:
Director
U.S. Department of Health and Human Services' Office for Civil Rights
200 Independence Avenue SW
Room 509F
HHH Building
Washington, DC 20201
800-368-1019 (voice)
800-537-7697 (TDD)
https://www.hhs.gov/civil-rights/index.html
In Minnesota, you have the right to file a complaint with the MDHR if you believe you have been discriminated against because of any of the following:
Contact the MDHR directly to file a complaint:
Minnesota Department of Human Rights
Freeman Building, 625 North Robert Street
St. Paul, MN 55155
651-539-1100 (voice)
800-657-3704 (toll free)
711 or 1-800-627-3529 (MN Relay)
651-296-9042 (fax)
Info.MDHR@state.mn.us (email)
You have the right to file a complaint with MNsure or DHS if you believe you have been discriminated against in our health care programs because of any of the following:
Complaints must be in writing and filed within 180 days (or one year for MNsure consumers) of the date you discovered the alleged discrimination. The complaint must contain your name and address and describe the discrimination you are complaining about. After we get your complaint, we will review it and notify you in writing about whether we have authority to investigate. If we do, we will investigate the complaint.
MNsure or DHS will notify you in writing of the investigation's outcome. You have the right to appeal the outcome if you disagree with the decision. To appeal, you must send a written request to have MNsure or DHS review the investigation outcome. Be brief and state why you disagree with the decision. Include additional information you think is important.
If you file a complaint in this way, the people who work for the agency named in the complaint cannot retaliate against you. This means they cannot punish you in any way for filing a complaint. Filing a complaint in this way does not stop you from seeking out other legal or administrative remedies.
Contact MNsure directly to file a discrimination complaint:
The MNsure Accessibility and Equal Opportunity (AEO) Office
PO Box 64253
St. Paul, MN 55164-0253
651-539-2099 or 855-366-7873 (voice) or use your preferred relay service
AEO@MNsure.org (email)
Contact DHS directly to file a discrimination complaint:
Civil Rights Coordinator
Minnesota Department of Human Services
Equal Opportunity and Access Division
PO Box 64997
St. Paul, MN 55164-0997
651-431-3040 (voice) or use your preferred relay service
