2/26/2014 10:14:43 AM
FOR IMMEDIATE RELEASE
CONTACT: Jenni Bowring-McDonough
Media Relations Coordinator
ST. PAUL, Minn. - A series of software fixes and ramped up staffing are beginning to produce results for MNsure. Today, interim CEO Scott Leitz updated the MNsure board on the progress the state health insurance marketplace has been making.
"The work we've been doing is paying off for Minnesotans who need comprehensive, affordable health insurance," said Leitz. "We have the processes and the staff in place to make sure that people can enroll before the March 31 deadline."
Another major enhancement going into effect today is the addition of another 50 workers to the MNsure call center. That brings the total number of additional call center staff being provided under a contract with APAC Customer Services, Inc., to 100. This additional staffing, combined with MNsure's own 67 call center representatives, has helped bring call wait times down to an average of three minutes.
An inter-agency agreement with the Minnesota Department of Human Services has brought another 30 workers on board to process paper applications for consumers who are not able to complete their enrollments online.
"We're staffed up and ready to make the final push toward the March 31 deadline," said Leitz.
Board members were also updated with the following statistics at today's board meeting.
Average Contact Center Wait Time