11/21/2017 3:00:29 PM
MNsure’s ARC and Contact Center staff are unable to advise on what income amounts to enter on a consumer application. We have several documents available to assist with the calculation. Our /assister-central/training/index.jspTraining Resources page located on Assister Central has a link to review /assister-central/training/household-composition-income.jspthe household composition rules tip sheet. From this page you can also review the information from the online “House Composition and Income” course that was required for certification. We also have webinar slides from our June Statewide Conference Call, /assets/June-2017-income-webinar-FINAL_tcm34-298891.pdfIssues in Calculating Household Income, under /assister-central/navigator-one-stop/performance-support/past-webinars/index.jspPast Webinars on our /assister-central/navigator-one-stop/performance-support/index.jspPerformance Support page in Navigator One Stop.
Please review the /assister-central/navigator-one-stop/policy-procedures/arc-service-line-policy.jspARC Service Policy for more information.
Navigators / CACs