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Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs. MNsure will release individual policies as they are updated.

Find specific policies and procedures for brokers in Broker One Stop.

Find specific policies and procedures for navigators and CACs in Navigator One Stop.

Manual Account Creation

This policy covers how certified assisters may help consumers manually set up an account using the Account Request Form.

Secure Email

Assisters are required use a secure email when transmitting PII to the Assister Resource Center (ARC) or Broker Service Line.

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