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Here you will find articles specific to your work as well as all the latest policy updates and information for all MNsure-certified assisters. The announcements can be filtered by 'Broker', 'Navigator / CACs' and also by date.

Change in Process for Requests for Termination of QHP/QDP Coverage

5/2/2017 1:54:57 PM

Effective May 1, 2017, MNsure will begin processing all consumer voluntary requests for qualified health and dental plan terminations. MNsure’s carrier partners will no longer accept voluntary terminations via consumer request and will instead refer those consumers to MNsure.

Terminations will no longer follow the 15/16 rule. A consumer may request to terminate their coverage prospectively for the last day of the month at any point during that month. For example:

  • Consumer calls on 5/1/2017 and requests to terminate coverage. MNsure would allow the consumer to term 5/31/2017.
  • Consumer calls on 5/16/2017 and requests to terminate coverage. MNsure will offer this consumer 5/31/2017 as a coverage termination date. 
  • Consumer calls on 5/31/2017 and requests to terminate coverage. MNsure can offer this consumer 5/31/2017 as a coverage termination date. 
  • Consumer calls on 5/31/17 and requests to terminate coverage 6/30/2017. MNsure can allow this termination date. 

MNsure will refer any consumer questions regarding their billing or premiums in connection with the termination request to the carrier. 

Brokers may contact the Broker Service Line to assist a consumer with a voluntary termination request. With the consumer present, navigators and CACs may contact the ARC to assist a consumer with a voluntary termination request.

Brokers

Navigators / CACs

QHP

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