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Navigator Certification

Certification requirements are the same for navigators and CACs.

To begin actively assisting consumers through the MNsure marketplace, each staff member who will deliver direct consumer assistance at your organization must be certified by MNsure.

Once a contract is executed with the organization, the Assister Resource Center will send the organization's primary contact the background check forms and instructions for submitting a roster of all staff members who require certification.

To be certified, staff must:

  • Pass a background check
  • Complete training and pass knowledge assessments

Training is available online, so courses can be taken when convenient for you. It will most likely take less than 20 hours to complete.

Training will include web-based knowledge assessments:

  • Core curriculum
  • Role-based main courses
  • Role-based mini courses
  • Complete Data Privacy and Security/Compliance and Ethics

Certification is confirmed once a background check has cleared, training has been completed, and knowledge assessments have been passed. Once an individual is certified, they will receive a unique assister ID number to use when assisting consumers.

Refer to the tip sheet, How to Access Online Training 2016 (PDF), for detailed instructions on how to locate and complete the courses.

Certifications are processed on or around the 1st and 15th of each month.

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