All certifications obtained through the registration closure date will expire on the day before the first day of the next open enrollment period. MNsure requirements for recertification and certification must be met before the next open enrollment period and before assisting qualified individuals, employers and employees with eligibility and enrollment determinations.
Yes, MNsure-certified agents/brokers, navigators and certified application counselors are obligated to assist anyone who contacts them. At minimum, assisters are required to refer consumers to other assisters if they are unable to help the consumer with their application and enrollment for health care coverage through MNsure.
No. Assister Portal access is not required. If you are not using the portal, over-the-shoulder enrollment is preferred. Assisters should not be creating accounts for consumers. Assisters may walk the consumer through the necessary steps to enroll while the consumer enters the information themselves.
If your client has forgotten his or her MNsure account user name or password, the information can be recovered by using the "Forgot Your Username" or "Forgot Your Password" link on the MNsure account login page.
If you are unable to unlock the account using the online link you may also call MNsure. It is best to call the Contact Center at 1-855-366-7873 with the client on the phone to complete the process.
Please do not send user name or password reset requests over email or through our web inquiry form. We are unable to accommodate email requests for this issue due to security reasons.