1/4/2019 10:22:03 AM
Effective January 2, 2019, consumers may request a retroactive termination of their QHP plan. These will be granted in limited circumstances when there is clear evidence of MNsure error, inaction or delay in processing which prevented a termination request from being fulfilled for the original requested date. Requests will be reviewed on a case by case basis at the time the assister addresses a termination date issue with the ARC or Broker lines. If there is no clear evidence to support a retroactive termination request, the ARC or Broker line can still assist with offering escalation to the Resolution Review Team if appropriate.
Navigators and CACs