MNsure is seeing a large uptick in income changes submitted online by assisters that are unable to be processed as the income that is currently on a consumer’s application is not being addressed.
Reminder that when submitting an income change using the online tool that current income sources on the application for a consumer should be addressed. If you are unsure what is currently listed on your client’s application, you can email or call the ARC asking for this information or the client can call the MNsure Contact Center to gather this information as well.
Calculating income for public program eligibility
The ARC does not have the ability to calculate income. It is calculated by completing an application. We can provide the information entered on the application and gather changes if necessary if you are questioning why your client is not eligible for a certain program. If you do not agree with the determination the application provided, the only way to resolve this is by reporting changes (if applicable) or filing an appeal.
