In this month’s statewide webinar, we provided some tips on submitting online life events for consumers currently eligible for a QHP. Below are some highlights, as well as additional information based on questions raised during the webinar.

• There are some changes that assisters must report online using the tool available on Assister Central (/assister-central/helping-consumers/report-changes/index.jspReport Application Changes).
• When registering a new account for submitting online changes, be sure to check for the email to verify your email address. If you do not complete that step, you cannot use the online reporting tool.
• If you need to change your email address after you have already registered and created an account, email the ARC at navigators@mnsure.org for assistance.
• When using the tool, all changes need to be listed on the tool. The notes/comments section should be only to provide clarification or explanations. For example, if the current income and projected annual income (PAI) do not line up, include an explanation in the notes/comments section so the processor knows there is not an error.
• If there is income that is not changing that may lead to a discrepancy between current income and PAI, provide an explanation in the notes/comments section.
• At this time, start using the Projected Annual Income (PAI) field in the tool to report 2021 PAI. 
• Do not proactively submit verification documents when submitting a change (except for a divorce decree or death certificate). The LEC team does not check for supporting documentation or verifications. If a case requires verification, a notice will be generated. MNsure checks the “pending verification” queue regularly to follow-up on cases that have been flagged for a verification. Documents that may have been submitted prior to the notice being generated will not be reviewed. Wait until a notice has been generated and submit any required verification in response.
• If the consumer is unsure of what is on their current application, certified assisters can call the ARC to request that information. The consumer does not need to be present during the call unless you are seeking action on the case (see the /assister-central/navigator-one-stop/policy-procedures/information-sharing.jspInformation Sharing policy).
• If you are unsure of how to report a change or are confused by the instructions in the tool, check out the /assister-central/helping-consumers/report-changes/index.jspguides on Assister Central with more detailed descriptions of how to use the tool.
• Note that changes cannot be completed until the date the change actually happens. The eligibility system does not allow us to end future start or end dates. There are changes that can be reported in advance, but they still cannot be processed until the event happens.