On Tuesday 10/4/2023, the ARC began using a new call greeting and updated password reset procedures for all callers. The new greeting will include asking if there is anyone else present on the call after verifying the assister name and their assister ID. The assister’s response must include all individuals present in the room or on the call. The ARC staff is also asking for consent from the consumer to do a username and password reset. These changes have been implemented to help comply with data privacy rules and to protect consumers.