The MNsure network of Assisters is growing. We have received applications from numerous organizations willing and anxious to serve their communities as assisters.
Certified Application Counselors (CACs) are trained and certified to help people with MNsure questions. They do this as part of their jobs with organizations such as:
CACs are not insurance agents or brokers. They help people work through the process of applying and enrolling in the context of their daily job duties. They are not listed on the MNsure website and are not obligated to help any consumer that contacts them for assistance.
Certified Application Counselors are formally contracted partners with MNsure. To become a partner, an application must be submitted. MNsure will accept applications on a rolling basis. Applications will be reviewed in the order received.
Organizations accepted as CAC partners will receive a contract packet. Contracts will be drafted once a roster listing all staff members who will deliver direct consumer assistance is provided to us.
To begin actively assisting consumers through the MNsure marketplace, staff at your organization must become MNsure certified.
MNsure certification for assisters requires training. Training will be available online, so courses can be taken when convenient for staff. Training will:
Certification is confirmed once training is completed.
MNsure and the Minnesota Department of Human Services (DHS) have created an assister manual that contains policies and procedures which were referenced during training. This piece will serve as an ongoing resource to support our partners.
In addition, an Assister Contact Center that provides ongoing support and information is available to partners. 1-855-366-7873 ext. 181 or firstname.lastname@example.org.
Certified application counselors do not receive compensation for successful enrollments.
Open enrollment for individuals and families runs October 1, 2013 - March 31, 2014.