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403 Error

Try clearing your browser cache and cookies. 

Clearing your cache and cookies often fixes the 403 error. The steps to clear this data are below. (Make sure you are using Google Chrome or FireFox on a desktop or laptop computer. Do not use a tablet or mobile phone to access your MNsure account.)

IMPORTANT: If you try to sign in again without following ALL the steps below you may continue to get the 403 error. If you need further help, call our Contact Center.

Firefox

On your keyboard, press the Ctrl, Shift and Delete keys at the same time. This will open the Firefox Clear Recent History pop-up window (shown below). 

Firefox's clear recent history popup window

In the pop-up window, select an option from the Time range to clear drop-down menu. We recommend choosing "Everything" (Note: clearing data will remove data you have enabled other sites to store.)

Make sure the check boxes "Cookies" and "Cache" are checked.

Click the Clear Now button. This begins the cache clearing process and closes the Clear recent history pop-up window.

Close all open Firefox windows and re-open Firefox to log back in to your MNsure account.


Google Chrome

On your keyboard, press the Ctrl, Shift and Delete keys at the same time. This will open the Chrome Clear browsing data pop-up window (shown below).

Chrome's clear browsing popup window

In the pop-up window select the text and arrow next to the Time range label to display additional options for a time frame. We recommend selecting "All time" from this menu. (Note: clearing data will remove data you have enabled other sites to store.)

Make sure the check boxes "Cookies and other site data" and "Cached images and files" and are checked.

Click the Clear Data button. This begins the cache clearing process and closes the Clear browsing data pop-up window.

Close all open Chrome windows and re-open Chrome to log back in to your MNsure account.

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