Password Reset for Assister Portal: Broker Service Line Procedure
The Broker Team is able to assist brokers with resetting a password for their assister portal accounts.
- Password reset can be completed over the phone or via email request.
- If available, broker should provide their username.
- If unable to provide username then full name, NPN and agency name must be verified or included in email. Broker will be provided with username after verification of account.
- Broker Service Line representative will reset the password on the portal account.
- Representative will provide the temporary password which will be valid for 24 hours.