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    Password Reset for Assister Portal: Broker Service Line Procedure

    The Broker Team is able to assist brokers with resetting a password for their assister portal accounts.

    Key points:

    • Password reset can be completed over the phone or via email request.
    • If available, broker should provide their username. 
      • If unable to provide username then full name, NPN and agency name must be verified or included in email. Broker will be provided with username after verification of account.
    • Broker Service Line representative will reset the password on the portal account.
    • Representative will provide the temporary password which will be valid for 24 hours.
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