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Monitor Staff Certification and Recertification

AMP should be used by authorized agency personnel to monitor the progress of staff that are in the process of certifying or recertifying.

Step 1: View Your Staff Roster

Log in to AMP. From the "Agency Home" screen, click on "Staff Roster."

Agency Roster is located in main navigation

The Staff Roster lists all staff associated with your agency. It also will display their Assister ID, Training ID, Employment Status, Certification Status, whether they are allowed assister portal access, their assister portal Reference Number, and whether they are listed in the assister directory.

staff roster page showing headings described in surrounding text

Step 2: Review Certification Status

To see which staff members are actively certified, click on the “Certification Status” column header to sort all staff by their status. Staff may have one of the following statuses:

  • New: The individual has been added to your roster but their Training ID for the MNsure Learning Center has not been activated yet.
  • Not Certified: The individual does not meet current certification requirements. They may be new and in the process of completing certification requirements, or they may have failed to complete recertification requirements. The individual’s Training ID for the MNsure Learning Center should be active and they can proceed with completing any required training. Their Training ID will show in the “Training ID” column.
  • Certified: The individual has completed all current certification requirements. Their Assister ID will show in the “Assister ID” column.

Step 3: Not Certified? Review Status of Certification Requirements

In order to be certified, an individual must be listed as “Active” with the organization, have successfully completed a background check, and have completed all current training requirements.

Is the individual listed as “Active” with the organization?

On the “Staff Roster” screen, the “Employment Status” column will indicate whether the individual is currently listed as “Active” or “Inactive” with the organization.

employment status column on staff roster page

How to troubleshoot: If the column shows “Inactive,” select “View” next to that individual’s name to update their employment status.

Has the individual successfully completed a background study?

From any page, click on “Staff Training” in the top navigation bar.

Staff Training in main navigation

If a background check consent form has been submitted and the study has been completed, a date will show in the "Background Cleared Date" column.

background cleared status column on staff roster page

How to troubleshoot:

  • If a background check consent form has not been submitted, download and submit the form available on Navigator One Stop.
  • If there is no date in the column, and it has been more than 10 business days since the background study consent form was submitted, email the ARC to check on the status.

Has the individual successfully completed all the training requirements?

From any page, click on “Staff Training” in the top navigation bar.

The Staff Training page will show you all current requirements for certification, as well as other courses. See current certification requirements.

For the 2018-2019 certification period (November 1, 2018 through October 31, 2019), individuals must complete the following courses for certification:

  • OE6 Data Privacy & Security
  • Core Curriculum
  • Role-Based Curriculum

example training dates shown on staff roster

If the individual has completed a training course, including passing the assessment, there will be a date of completion.

How to troubleshoot:

  • If there is no date, the staff member should review their training records in the MNsure Learning Center to verify the course shows as “complete/all current” in their Learning Path Summary. The individual’s Training ID for logging in to the MNsure Learning Center is in the “Training ID” column.
  • If the course does show as “complete/all current” in their Learning Path Summary, please wait at least five business days after the individual completed the course before emailing the ARC to check the status. Training completion information is uploaded into AMP twice per week, so there may be a few days delay.

The individual has completed all requirements and still shows as “Not Certified?”

At least once per week, MNsure reviews all individuals who have met certification requirements and processes their certification. Please wait at least five business days after the date the individual has completed the final requirement before emailing the ARC to check the status.

Step 4: Not Recertified? Review Status of Recertification Requirements

In order to be recertified, an individual must be listed as “Active” with the organization and have successfully completed the recertification requirements. See current recertification requirements.

Is the individual listed as “Active” with the organization?

On the “Staff Roster” screen, the “Employment Status” column will indicate whether the individual is currently listed as “Active” or “Inactive” with the organization.

How to troubleshoot: If the column shows “Inactive,” select “View” next to that individual’s name to update their employment status.

Has the individual successfully completed all the training requirements?

From any page, click on “Staff Training” in the top navigation bar.

The “Staff Training” page will show you all current requirements for certification, as well as other courses. See current recertification requirements.

As of October 2018, individuals must complete the OE6 Data Privacy & Security course for recertification. If the individual has completed the course, including passing the assessment, there will be a date of completion.

How to troubleshoot:

  • If there is no date, the staff member should review their training records in the MNsure Learning Center to verify that course shows as “complete/all current” in their Learning Path Summary. The individual’s Training ID for logging in to the MNsure Learning Center is in the “Training ID” column.
  • If the course does show as “complete/all current” in their Learning Path, MNsure has not yet updated their record to reflect completion. Please wait at least five business days after the individual completed the course before emailing the ARC to check the status.
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