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ARC Case Status Request Procedure

ARC staff can help assisters find out the status of their consumer’s case and next steps. The assister can call or send an email list of cases by using the Assister Case Status Request (Excel).

Steps for calling:

  1. Call the ARC.
  2. The consumer does not have to be present. If a consumer is not present, the ARC will only provide the status on up to three cases per phone call (no more than two calls per day). There are no limits on the number of case status calls per day if the consumer is present.
  3. At least three PIIs are needed to find a consumer’s case.
  4. The ARC will check METS, MAXIS and MMIS for potential cases. Once found, the ARC can give out PMI numbers, any verifications needed, agency of responsibility (i.e. county or DHS), and eligibility dates for active cases. If the case is pending, ARC staff will provide information on next steps.

Steps for submitting an email list of cases using the Case Status Request Form:

  1. Open the Assister Case Status Request Excel file which can be found under Essential Tools.
  2. Complete all required fields in the Excel file. The status of up to 20 cases can be requested on each form. For more than 20 cases submit additional forms.
  3. At least three PIIs are needed to find a consumer’s case.
  4. Save and submit the form by secure email to navigators@mnsure.org.
  5. The ARC will check METS, MAXIS, and MMIS for potential cases. Once found, the ARC can give out PMI numbers, any verifications needed, agency of responsibility (i.e., county or DHS), and eligibility dates for active cases. If the case is pending, ARC staff will provide information on next steps.

Key points:

  • Assister can request three case status requests per call, and a total of six per day without the consumer present.
  • ARC cannot give out historic eligibility spans for cases that are closed.
  • The ARC does not give out case status information for personal cases, family members or co-workers if the assister is not assigned to the case.
  • The ARC is unable to provide information on any cases that are closed that are owned by another servicing agency. If your client has a case that has been closed, the ARC will provide you with the servicing agency to contact if there are follow up questions regarding the reason for closure or if there are outstanding actions for the consumer to take.
  • Additional information can be located by reviewing the Information Sharing Policy.
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