For 2019 special enrollment period (SEP) enrollments, an electronic agent of record form is required. To submit an electronic AOR, complete MNsure’s online AOR form. This should be completed after assisting your client in selecting a 2019 qualified health plan and calling the Broker Service Line to complete the SEP and enrollment process.
Note: To have 2019 AORs continue into plan year 2020, an AOR must also be created through the assister portal using the “Manage Assister” feature in the consumer’s MNsure account.
For 2020 enrollments, all AORs must be created through the assister portal using the “Manage Assister” feature in the consumer’s MNsure account.
There are some circumstances where this option will not be available and an AOR must be submitted via an alternate process:
- The consumer is unable to gain access to an online MNsure account because they applied using the paper application process.
- Retroactive AORs where a broker is unable to make an association with a consumer’s account for the original effective date of the consumer’s policy. An assister portal association using the “Manage Assister” feature in the consumer’s MNsure account is required as soon as the consumer is able to make the association in order to be paid commissions from the insurance company going forward.
The AOR policy posted on the Policies and Procedures page of Broker One Stop has more information on the alternate options and procedures.
To request a manual AOR, navigate to the Contact us page on Assister Central. From there, select AOR request from the drop down. Once the Broker Service Line receives your manual AOR request, we will send you a secure email asking for information pertaining to your request. After receiving the requested information, the Broker Service Line will send you a pre-populated manual AOR form to complete with your client. Return this to the Broker Service Line as soon as possible for us to forward your AOR information to the insurance carrier.
Please allow 30 days of processing at both MNsure and insurance carrier levels for all requests manual AORs
2020 AOR Submission Quick Reference
Online Account Enrollment: Portal association only
Paper Applications: Submit email request through MNsure inquiry form
Retroactive AOR: Submit email request through MNsure inquiry form
Tips for Assister Portal Associations
Encourage the consumer to enter your MNsure assister portal reference number as soon as you begin working with them. This will assure that you have the association starting on the consumer’s effective date of coverage.
To assist your client in completing an association through their online account, utilize the step-by-step process located on Assister Central.
Agent of Record Policy
Broker Inquiry Form
Minnesota Statutes, section 62V. 051