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Public Program Renewals

Resources to help assisters who are supporting consumers through the public program renewal process

Renewals Resource Guide

Renewal Resource Guide: For partners to use when helping consumers determine next steps in the renewal process.

Health Care Consumer Support (HCCS) Document Portal for Partners and Providers

Assisters can use the HCCS Document Portal for Partners and Providers to electronically submit presumptive eligibility forms, health care applications, and other documents to HCCS. 

Refer to the following links to the portal and resources for user instructions:

2024 Annual Health Plan Selection (AHPS) PDF Inserts and Notices


Seniors (65 years and older) Minnesota Senior Health Options (MSHO) and Minnesota Senior Care Plus (MSC+) 

Families and Children Medical Assistance (under 65) Prepaid Medical Assistance Program (PMAP)

Special Needs BasicCare (SNBC)

AHPS Notices Sample Insert (DHS-8482): Sent with all AHPS notices to inform the recipient the notice is separate from their renewal.

Outreach Toolkits



Open Enrollment Renewals

Who Renews and When?
  • Qualified health plans (QHPs): Consumers can renew their coverage during the annual open enrollment period.
  • Medical Assistance or MinnesotaCare (public programs): Consumers will be notified by DHS about their renewal period and the steps to take to renew their eligibility.
  • Mixed-eligibility households: QHP eligible members follow the same renewal process as QHP-only households and public program members follow instructions from DHS.

Renewal Scenarios

See the most common renewal scenarios and steps to take to help these consumers renew their coverage.

Tips for Assisting with Renewals

  • Activate your access to the assister portal so that you can become familiar with it and help enrollees complete the renewal process as efficiently as possible.
  • If a consumer has application changes to report, make sure they have the correct supporting documentation.
  • Consumers may receive multiple notices and should refer to the most current dated notice if they have more than one.
  • Some notices will be viewable in the consumer's account in the eligibility section under "My Notifications."
  • FAQ about renewing coverage can be found on
  • Look for a logo on the renewal notice. It will display the servicing agency that should be contacted regarding the renewal.
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