Renewals
Public Program Renewals
Resources to help assisters who are supporting consumers through the public program renewal process
Renewals Resource Guide
Renewal Resource Guide: For partners to use when helping consumers determine next steps in the renewal process.
Health Care Consumer Support (HCCS) Document Portal for Partners and Providers
Assisters can use the HCCS Document Portal for Partners and Providers to electronically submit presumptive eligibility forms, health care applications, and other documents to HCCS.
Refer to the following links to the portal and resources for user instructions:
- HCCS Document Portal for Partners and Providers
- HCCS Document Portal for Partners and Providers User Guide (DHS-8510)(PDF): Includes step-by-step user instructions and details on what documents can be submitted
- HCCS Document Portal: FAQ for Partners and Providers webpage: Includes common questions about using the portal, acceptable file types, submittal process and other information.
- Video presentation giving an overview of the HCCS Document Portal for Partners and Providers
- Walkthrough demonstration (video) on how to navigate the HCCS Document Portal
2024 Annual Health Plan Selection (AHPS) PDF Inserts and Notices
MinnesotaCare
Seniors (65 years and older) Minnesota Senior Health Options (MSHO) and Minnesota Senior Care Plus (MSC+)
- AHPS MSHO
- AHPS MSC+ Duals
- AHPS MSC+ Non-Duals
- Managed Care Summary of Coverage for MSC+ and MSHO (DHS-4858C)
Families and Children Medical Assistance (under 65) Prepaid Medical Assistance Program (PMAP)
Special Needs BasicCare (SNBC)
- AHPS SNBC Integrated Duals (ID)
- AHPS SNBC Non-Integrated Duals (NI)
- 2024 AHPS SNBC Non-Duals
- AHPS SNBC One Plan
- Managed Care Summary of Coverage for SNBC (DHS-4858B)
AHPS Notices Sample Insert (DHS-8482): Sent with all AHPS notices to inform the recipient the notice is separate from their renewal.
Outreach Toolkits
- Broker Toolkit: Medicaid Unwinding & Coverage Transitions (Word)
- Navigator/CAC Toolkit: Medicaid Unwinding & Coverage Transitions (Word)
Webinars
- METS MinnesotaCare Renewal Training Webinar (11-14-2023)
- Minnesota's Mitigation Plan a DHS webinar (11-4-2023)
- Preparing for the Start of Renewals Webinar: Portico Healthnet Training Institute website
- Supporting Consumers Moving to Qualified Health Plans a MNsure webinar
Webpages
- Available on MNsure.org: Need Help Replacing Medical Assistance or MinnesotaCare?
- DHS has a host of resources available on the Renew My Coverage webpage.
- Renewal Process Playbook (PDF): A reference guide for the end-to-end Minnesota Health Care Programs (MHCP) renewal process.
Open Enrollment Renewals
Who Renews and When?- Qualified health plans (QHPs): Consumers can renew their coverage during the annual open enrollment period.
- Medical Assistance or MinnesotaCare (public programs): Consumers will be notified by DHS about their renewal period and the steps to take to renew their eligibility.
- Mixed-eligibility households: QHP eligible members follow the same renewal process as QHP-only households and public program members follow instructions from DHS.
Renewal Scenarios
See the most common renewal scenarios and steps to take to help these consumers renew their coverage.
Tips for Assisting with Renewals
- Activate your access to the assister portal so that you can become familiar with it and help enrollees complete the renewal process as efficiently as possible.
- If a consumer has application changes to report, make sure they have the correct supporting documentation.
- Consumers may receive multiple notices and should refer to the most current dated notice if they have more than one.
- Some notices will be viewable in the consumer's account in the eligibility section under "My Notifications."
- FAQ about renewing coverage can be found on MNsure.org.
- Look for a logo on the renewal notice. It will display the servicing agency that should be contacted regarding the renewal.