ARC Service Line Procedures

Procedures for requesting assistance from the ARC on specific topics listed below. (See the entire policy and procedures for the ARC.)

• Assister case association
• Assister Portal access
• Background check
• Case status request
• Certification and recertification
• Contract application and status
• Life event change
• Manual account request form
• Navigator payment and enrollment report
• Qualified health plan enrollment and termination
• Password reset
• Policy clarification
• Organization roster
• Technical issue reporting
• Verification