Report Application Changes
Qualified health plan (QHP) enrollees need to report all application changes. The changes could impact the enrollment in their plan and their eligibility for premium tax credits and cost-sharing reductions, if they applied for financial assistance. Changes must be reported within 30 days of the date of the change (see Rights and Responsibilities - Private Coverage).
MinnesotaCare and Medical Assistance enrollees should follow instructions on the DHS website for how and when to report changes.
How to Report Changes
MNsure certified assisters and certified broker support staff can help individuals with reporting certain changes using MNsure's online forms, other changes must be reported over the phone by calling the ARC or Broker Service Line. If reporting multiple changes and one of them is on the Report by Phone list below, online reporting forms cannot be used as these changes must be reported over the phone. Reference table for how to report changes.
Tips for Reporting Life Events: Reporting LECs for QHP Eligible Consumers (PDF)
Federal tax information (FTI) and federal tax reconciliation (FTR): Special handling is required when updating this information on an application. See the Tax Information section for details.
Report by Phone
- Address or state residency change
- American Indian or Alaskan Native status
- Citizenship or immigration status
- Divorce or legal separation
- Gain access to health coverage**
- Incarceration status
- Loss of health coverage (past events)**
- Personal information changes (name, birthdate, email, phone, Social Security)*
Tobacco use - Consumers should report tobacco use changes through their online MNsure account.
* Some changes marked with an asterisk (*) can be updated real time over the phone.
** Gain and loss of healthcare coverage includes employer-sponsored insurance (ESI).
** After these changes are processed, it may deem a consumer eligible for a special enrollment period (SEP).
Guides for using the online reporting tool
- Add a household member (assisted application)
- Add a household member (unassisted application)
- Income change
- Loss of health care coverage (future events)**
- Tax-filer status
Only MNsure-certified assisters and certified broker support staff are authorized to use the online reporting form. It may not be used by consumers.
Register to use the online report forms.
After registering, log in.
Note: Assisters will use the same account credentials for reporting application changes as they use for account requests. After logging in, it may be necessary to click on "My Account" to get to the eForms homepage to switch from the account request form to the reporting changes form.
For a successful experience when using MNsure’s online forms, be sure you are using the most current version of your internet browser.
MinnesotaCare members can call the MinnesotaCare information line at any time to get automated information on the status of their case, the status of their renewal and instructions to pay their MinnesotaCare premium over the phone. This document provides a consumer the information they need to have available when using the automated line and the phone prompts.