skip to content
Primary navigation

Account Management

Tips and best practices for managing your account in the assister portal. How to reset passwords and more.

Assister Roles and Responsibilities

  • Follow MNsure's rules of behavior of MNsure employees and contractors, including:
    • Maintain required MNsure Security and Data Privacy trainings.
    • Inform the ARC or Broker Line immediately if they will no longer be serving as an assister for whatever reason.
    • Be responsible for protecting consumers' private information even when they are no longer working on a consumers' behalf.
  • Complete an online training course and master an assessment.
  • Do not allow anyone else to have access to your assister portal username and password.
  • Report assister portal errors or system problems to the ARC or Broker Line.

Setting up Access to the Assister Portal

Portal Access Steps for Brokers

  1. Certified brokers complete assister portal online training and master the assessment.
  2. Broker Line enrolls the broker in the assister portal and an email is automatically generated with account creation instructions.
  3. Broker uses the email to create their assister portal account.

Portal Access Steps for Navigators and Certification Application Counselors

  1. Agency administrator submits a roster approving staff access to the assister portal.
  2. Certified staff complete assister portal online training and master the assessment.
  3. ARC enrolls the navigator or CAC in the assister portal and an email is automatically generated with account creation instructions.
  4. Navigator or CAC uses the email to create their assister portal account.

Tips for Logging Into the Assister Portal

  • Delete any bookmarks you may have saved for logging in.
  • Clear all cache and cookies.
  • If that doesn't work try using a private or incognito window in Chrome or Internet Explorer.

Related Resources

back to top