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Account Request Policy

Scope

This policy applies to brokers, navigators and certified application counselors (CACs) and affects consumers who are unable to set up a MNsure account online using the remote identity proofing questions.

Policy Details

When a consumer is unable to set up an online account, certified assisters may help them set up an account using one of the following two methods:

Account Request eForm

Assisters will use the same login credentials for all MNsure eForms which currently include Reporting Application Changes and Account Request. When completing the account request form on behalf of a consumer, assisters will select where the consumer would like their account credentials sent and upload supporting proof of identity documents. Assisters should use the Assister Guide for Account Creation Request eForm for assistance when submitting these account requests.

If completing the PDF version of the Account Request Form to provide the consumer's signature authorization, both pages of the Account Request form must be completed and uploaded.

Account Request Form (PDF)

If unable to complete the eForm, assisters may use the PDF version of the Account Request Form. If the consumer signs this form with an electronic signature, the requirements listed in Electronic Signature Policy must be met or the form will not be accepted. Even if not signed, the second page of the form must be included when submitting requests. The form and supporting identity documents should be submitted to MNsure via mail to MNsure Account Creation, 355 Randolph Avenue, Suite 100, St. Paul, MN 55102-3697.

Account requests will be forwarded to the proper department for processing. It then takes approximately seven to 10 business days for an account to be created. Incomplete or illegible documents can lead to delays in processing. To help consumers avoid delays, please make sure that all required documentation is included and all information legible.

Account Requests for Minors

Account requests submitted through the online Account Creation Request eForm (ACRe) are restricted to individuals who are 18 years of age and older.

For minors between the ages of 13 and 17, the Account Request Form (PDF) must be used. The completed form along with verification documents should be sent to MNsure Account Creation, 355 Randolph Ave, Suite 100, St. Paul, MN 55102.

In compliance with minor consent laws and regulations governing the collection of private data from minors online, certain restrictions are in place for individuals under the age of 13. Children who are 12 years old and under must either apply online with the supervision of a parent or guardian or submit a paper application without creating an account by submitting an Application for Health Coverage and Help Paying Costs (DHS-6696-ENG) (PDF).

Regardless of where the account credentials are sent:

  • The consumer can call the MNsure Contact Center to request their credentials.
  • The assister authorized by the consumer may call the ARC or Broker Service Line to request the consumer’s credentials.
  • Email navigators@state.mn.us or brokers@state.mn.us for inquiries and status checks on account requests.

Terms and Definitions

  • Assister(s): Refers to brokers, navigators and certified application counselors (CACs).
  • Credentials: Consumer’s username and temporary password for their MNsure online account.
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