This policy applies to brokers, navigators and certified application counselors (CACs) and affects consumers who are unable to set up a MNsure account online using the remote identity proofing questions.
When a consumer is unable to set up an online account, certified assisters may help them set up an account using one of the following two methods:
Account Request eForm
Assisters will use the same login credentials for all MNsure eForms which currently include Reporting Application Changes and Account Request. When completing the account request form on behalf of a consumer, assisters will select where the consumer would like their account credentials sent and upload supporting proof of identity documents. Assisters should use the Assister Guide for Account Creation Request eForm for assistance when submitting these account requests.
If completing the PDF version of the Account Request Form to provide the consumer's signature authorization, both pages of the Account Request form must be completed and uploaded.
Note: Account requests submitted through the eForm are limited to individuals 18 years of age and older. For minors under the age of 18, the PDF account request form should be used.
Account Request Form (PDF)
If unable to complete the eForm, assisters may use the PDF version of the Account Request Form. If the consumer signs this form with an electronic signature, the requirements listed in Electronic Signature Policy must be met or the form will not be accepted. Even if not signed, the second page of the form must be included when submitting requests. The form and supporting identity documents should be submitted to MNsure via mail to MNsure Account Creation, 355 Randolph Avenue, Suite 100, St. Paul, MN 55102-3697.
Account requests will be forwarded to the proper department for processing. It then takes approximately 7-10 business days for an account to be created. Incomplete or illegible documents can lead to delays in processing. To help consumers avoid delays, please make sure that all required documentation is included and all information legible.
Regardless of where the account credentials are sent:
- The consumer can call the MNsure Contact Center to request their credentials.
- The assister authorized by the consumer may call the ARC or Broker Service Line to request the consumer’s credentials.
- Email email@example.com or firstname.lastname@example.org for inquiries and status checks on account requests.
Terms and Definitions
- Assister(s): Refers to brokers, navigators and certified application counselors (CACs).
- Credentials: Consumer’s username and temporary password for their MNsure online account.