Monitor Staff Recertification

AMP should be used by authorized agency personnel to monitor the status of staff that are in the process of recertifying.

Requirements for Recertification:

• MNsure Assisters Data Security, Accessibility, Compliance and Ethics (complete training and score at least 80% on the knowledge assessment)
• MNsure Assister Portal (optional)

Checking Recertification Status

Once you log in to AMP, from any page, click on "Staff Training" in the top navigation bar.

The Staff Training page will show you all current requirements for certification and recertification, as well as some optional courses.

A "Certified" staff member has completed recertification for the upcoming open enrollment period if there is a completion date in the "OE Data Privacy & Security" column. If there is NO date in that column, the staff member is NOT recertified for for the upcoming open enrollment period. Note that training data is updated 3x per week, so there may be a 1-2 business day delay in training completion showing here.

If a staff person does not complete the recertification requirements by the deadline communicated in through weekly communications, their "Certification Status" will change to "Not Certified."

The screenshot above, taken from a previous year, shows an example of after the deadline date has passed.

• Linus Azbury was certified for 2021 and completed the recertification requirements for 2022 on July 28, 2021. Linus Azbury has successfully recertified for 2022.
• Junior Azbury was certified for 2021, but did not complete the recertification requirements for 2022 by October 14, 2021. They are no longer certified. In order to reactivate their certification, they must complete the recertification requirements.

Troubleshooting:

• If there is no date, the staff member should review their training records in the MNsure Learning Center to verify that course shows as "mastered/completed" in their Learning Path. The individual’s Training ID for logging in to the MNsure Learning Center is in the "Training ID" column.
• If the course does show as "mastered/completed" in their Learning Path, MNsure has not yet updated their record to reflect completion. Please wait at least three business days after the individual completed the course before emailing the ARC to check the status. The ARC cannot respond to phone calls regarding training, certification or recertification status.