Certification requirements are the same for navigators and CACs.
To begin actively assisting consumers through the MNsure marketplace, each staff member who will deliver direct consumer assistance at a contracted agency must be certified by MNsure.
Authorized agency contacts can request certification for new staff at any time by adding staff to their roster in the Agency Management Program (AMP).
To be certified, staff must:
- Pass a background check
- Complete online training and pass knowledge assessments
Request a Background Study
Individuals seeking certification must complete a background study consent form (PDF) and submit it to the ARC by secure email or by fax (651-431-7572). A background study consent form can be submitted after an individual has been added to the agency roster in AMP.
MNsure submits background study requests to the Minnesota Department of Human Services, Licensing Division for processing. MNsure typically receives results within seven business days. An assister-in-training will be notified of their appeal rights by mail if their background study results in a potential disqualification.
Complete Training and Pass Knowledge Assessments
Training is available on-demand online through the MNsure Learning Center. It typically takes less than 10 hours to complete all requirements. For a successful experience, please refer to Assister Directions for the MNsure Learning Center (PDF) for detailed instructions on how to locate and complete the courses.
Training requirements are:
- MNsure Assisters Data Security, Accessibility, Compliance and Ethics
- MNsure Assister Core Curriculum
- MNsure Assister Role-based Training
Certification is confirmed once a background check has cleared, training has been completed, and knowledge assessments have been passed. Once an individual is certified, they will receive by email an unique assister ID number to use when assisting consumers.
Authorized agency contacts can use AMP to monitor staff progress through the certification process.