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Navigator/CAC Certification

Information about certification requirements for MNsure navigators and CACs.

Certification requirements are the same for navigators and CACs.

To begin actively assisting consumers through the MNsure marketplace, each staff member who will deliver direct consumer assistance at your organization must be certified by MNsure.

Once a contract is executed with the organization, the Assister Resource Center will send the organization's primary contact the background check forms and instructions for submitting a roster of all staff members who require certification. Certification for new staff can be requested at any time by submitting an updated roster.

To be certified, staff must:

  • Pass a background check

  • Complete training and pass knowledge assessments

Training is available online, so courses can be taken when convenient for you. It will most likely take less than 10 hours to complete.

Current training requirements are:

  • Core curriculum

  • Role-based main courses

  • Role-based mini courses

  • Data Security, Accessibility, Compliance and Ethics

Certification is confirmed once a background check has cleared, training has been completed, and knowledge assessments have been passed. Once an individual is certified, they will receive by email an unique assister ID number to use when assisting consumers.

Refer to the tip sheet, How to Access Online Training 2017 (PDF), for detailed instructions on how to locate and complete the courses.

Uploads into the training environment are processed on or around the 1st and 15th of each month.

Certifications for those who have completed all requirements are processed on a weekly basis.

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