Use the information on this page to assist consumers through the account request process.
Online Account Request
Practice the Application Course: Account Creation
Identity Proofing and Questions
Individual users must complete identity proofing in order to create a MNsure online account. The remote identity proofing (RIDP) service is integrated with the Federal Data Services Hub (FDSH) and a third-party vendor that uses sensitive information to identify a person by electronic means.
The consumer should have the following information ready so they can accurately answer the identity questions for account requests:
- Addresses of current and past places where the consumer has lived
- Names of current and past counties where the consumer has lived
- Auto ownership: details of the car, like the license plate number
- Names of current and past employers
- Credit cards: name of the lenders and year and month the accounts were opened
- Mortgages: name of the lenders, amount of mortgage and the term (the number of months or years) of the loan
- Loans (including auto, student or home equity loans): name of the lender, amount of the loan and the term of the loan
Online Account Request Failure
If the system is unable to verify the consumer’s identity through RIDP, the consumer will receive an error message. Error messages can be triggered for the following reasons:
- Online service problems: the service(s) that verifies the data is unavailable or down. The consumer should try again later.
- Account already exists: Data entered matches data for an existing MNsure account. The consumer should retrieve account information via the self-service webpage or call the MNsure Contact Center.
- Online identity service problems: The data hub is unable to verify the consumer’s identity with the data entered. The consumer should try creating an account using different information (depending on the error message). Certain groups of individuals are more likely to experience challenges in completing RIDP:
- People with limited credit histories
- Victims of identity theft
- People with inaccuracies in the data used for RIDP
- Children under 18
- Certain immigrant parents seeking to apply on behalf of their citizen children
Manual Account Request Options
Consumers who are unable to verify their identity through RIPD should use one of MNsure's manual account request processes. These consumers will complete a form and provide documentation which MNsure will use to verify their identity and create a username and password for them.
Identity verification document options are located in the Verifications Section.
Account Request eForm
Assisters should use the Assister Guide for Account Creation Request eForm for assistance when submitting account requests using the eForm. This is the preferred and most efficient method.
Register to use the online report forms.
Note: Assisters will use the same account credentials for account requests as they use for reporting application changes. After logging in, it may be necessary to click on "Manage My Account" to get to the eForms homepage. After landing on the homepage, assisters will be able to switch from the reporting changes form to the account request form.
If you have already registered for MNsure eForms, go to "Log In" below.
After registering, log in.
For a successful experience when using MNsure’s online forms, be sure you are using the most current version of your internet browser.
Account Request Form (PDF)
If a consumer is unable to create an online account or to use the eForm, an Account Request Form (PDF) along with required documentation can be submitted to MNsure. These PDF forms are also available in Hmong, Russian, Somali, Spanish and Vietnamese.
For more information and step-by-step instructions on how to assist consumers, see the Manual Account Request Policy and the Over-the-Phone Account-Creation Policy.
Manual Account Request Delays
The following are common issues that may delay a request:
- Legibility of copies of handwritten forms
- Unsigned forms
- Expired identity verification documents
- Both pages of the Account Request Form must be submitted or upload, even if the form is just being submitted for the sake of a signature.
- Holograms on IDs (especially passports) can often obscure information when scanned or photographed.
- The person named on the manual account request form is not the same person as the person in the documents (for example, the parent’s name is on the manual account request form, but the documents are for the child).
- If a non-U.S. citizen parent is trying to open an account in their own name it will be denied. They have to open it in their child’s name, if the child was born here, and include proper IDs for the child.
- If an adult child is listed as the person requesting a MNsure account, the parent of the adult child cannot sign the form on their behalf.