Policies and Procedures

Policies, procedures and contracts for MNsure-certified navigators and CACs.

Contract Attachments

2019-2022 MNsure Grant Services Contract Navigator/In-Person Assister Attachment A (PDF)
2019-2022 MNsure Grant Services Contract Navigator/In-Person Assister Attachment B (PDF)
2019-2022 MNsure Certified Application Counselor Services Agreement Attachment A (PDF)
2019-2022 MNsure Certified Application Counselor Services Agreement Attachment B (PDF)
2019-2022 MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment A (PDF)
2019-2022 MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment B (PDF)
2020-2022 MNsure Grant Services Contract Navigator/In-Person Assister Attachment C (PDF)
2019-2022 MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment A (PDF)
2019-2022 MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment B (PDF)
2019-2022 MNsure Certified Application Counselor Services Agreement with Tribal Nation Attachment A (PDF)
2019-2022 MNsure Certified Application Counselor Services Agreement with Tribal Nation Attachment B (PDF)

Navigator and CAC Policies and Procedures

Assister Case Association
Assister Directory
Assister Portal Access
Assister Resource Center Service Line
Case Status Request
Certification
COVID-19 Testing Application Assistance Policy (updated 12-2020)
Enrollment Report (updated 11-2020)
Information Sharing
Limited English Proficiency
Manual Account Creation
Navigator Case Association Form
Navigator Insulin Program Payment Policy (released 5-2020)
Navigator Payment Policy (updated 12-2020)
Over the Phone Account Creation
Recertification
Secure Email
Submitting Organization Rosters
Virtual Meetings

Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs.