Policies and Procedures

Contract Attachments

• MNsure Grant Services Contract Navigator/In-Person Assister Attachment A (PDF)
• MNsure Certified Application Counselor Services Agreement Attachment A (PDF)
• MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment A (PDF)
• MNsure Certified Application Counselor Services Agreement with Tribal Nation Attachment A (PDF)
• MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment A (PDF)

Navigator and CAC Policies and Procedures

• Assister Case Association (updated 08-2017)
• Assister Directory (released 9-2016)
• Assister Portal Access (released 9-2016)
• Assister Resource Center Service Line (updated 3-2019)
• Case Status Request (updated 10-2017)
• Certification (released 09-2017)
• Enrollment Report (updated 11-2017)
• Limited English Proficiency
• Manual Account Creation
• Navigator Case Association Form (updated 05-2018)
• Navigator Payment Policy (updated 10-2018)
• Over the Phone Account Creation (released 11-2018)
• Recertification (released 08-2017)
• Secure Email
• Submitting Organization Rosters (released 02-2019)
• Virtual Meetings

Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs.