Policies and Procedures

Policies, procedures and contracts for MNsure-certified navigators and CACs.

Contract Attachments

2019-2022 MNsure Grant Services Contract Navigator/In-Person Assister Attachment A (PDF)
2019-2022 MNsure Grant Services Contract Navigator/In-Person Assister Attachment B (PDF)
2019-2022 MNsure Certified Application Counselor Services Agreement Attachment A (PDF)
2019-2022 MNsure Certified Application Counselor Services Agreement Attachment B (PDF)
2019-2022 MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment A (PDF)
2019-2022 MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment B (PDF)
2020-2022 MNsure Grant Services Contract Navigator/In-Person Assister Attachment C (PDF)
2019-2022 MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment A (PDF)
2019-2022 MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment B (PDF)
2019-2022 MNsure Certified Application Counselor Services Agreement with Tribal Nation Attachment A (PDF)
2019-2022 MNsure Certified Application Counselor Services Agreement with Tribal Nation Attachment B (PDF)

Navigator and CAC Policies and Procedures

Assister Case Association (updated 8-2017)
Assister Directory (released 9-2016)
Assister Portal Access (released 9-2016)
Assister Resource Center Service Line (updated 3-2019)
Case Status Request (updated 10-2017)
Certification (released 9-2017)
COVID Testing Application Assistance Policy (released 8-2020)
Enrollment Report (updated 11-2020)
Information Sharing
Limited English Proficiency
Manual Account Creation
Navigator Case Association Form (updated 5-2018)
Navigator Insulin Program Payment Policy (released 5-2020)
Navigator Payment Policy (updated 10-2018)
Over the Phone Account Creation (updated 9-2019)
Recertification (released 8-2017)
Secure Email
Submitting Organization Rosters (released 2-2019)
Virtual Meetings

Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs.