Policies and Procedures

Policies, procedures and contracts for MNsure-certified navigators and CACs.

Contract Attachments

MNsure Grant Services Contract Navigator/In-Person Assister Attachment A (PDF)
MNsure Certified Application Counselor Services Agreement Attachment A (PDF)
MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment A (PDF)
MNsure Certified Application Counselor Services Agreement with Tribal Nation Attachment A (PDF)
MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment A (PDF)

Navigator and CAC Policies and Procedures

Assister Case Association (updated 08-2017)
Assister Directory (released 9-2016)
Assister Portal Access (released 9-2016)
Assister Resource Center Service Line (released 9-2017)
Case Status Request (updated 10-2017)
Certification (released 09-2017)
Enrollment Report (updated 11-2017)
Navigator Case Association Form (updated 05-2018)
Navigator Payment Policy (updated 10-2018)
Recertification (released 08-2017)
Submitting Organization Rosters (released 9-2016)

Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs.