Policies and Procedures

Contract Attachments

• MNsure Grant Services Contract Navigator/In-Person Assister Attachment A (PDF)
• MNsure Certified Application Counselor Services Agreement Attachment A (PDF)
• MNsure Joint Powers Agreement Navigator/In-Person Assister Attachment A (PDF)
• MNsure Certified Application Counselor Services Agreement with Tribal Nation Attachment A (PDF)
• MNsure Grant Services Contract with Tribal Nation Navigator/In-Person Assister Attachment A (PDF)

Policies and Procedures

Navigator-Only Policies and Procedures

• Assister Case Association (updated 08-2017)
• Assister Directory (released 9-2016)
• Assister Portal Access (released 9-2016)
• Assister Resource Center Service (released 9-2017)
• Case Status Request (updated 10-2017)
• Certification (released 09-2017)
• Enrollment Report (updated 11-2017)
• Navigator Case Association Form (released 08-2017)
• Navigator Payment Policy (updated 08-2017)
• Recertification (released 08-2017)
• Submitting Organization Rosters (released 9-2016)

Assister Joint Policies and Procedures

Joint policies and procedures for all MNsure-certified brokers, navigators and CACs. 

• Limited English Proficiency
• Manual Account Creation
• Preferred Assister Leads
• Reporting Fraud and Complaints
• Secure Email
• Virtual Meetings