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ARC Certification and Recertification Procedure

The ARC is responsible for processing the certification and recertification of assisters. To add new assisters or to make changes to an existing assister, the agency administrator/primary contact should email the ARC an updated roster.

Further information can be found in the Navigator/CAC Certification Policy and Navigator/CAC Recertification Policy.  

Key points:

  • Certification inquires must be emailed.
  • CAC and navigator organizations have separate rosters.
  • All information on the roster must be completed.
  • Certifications are processed on or around the 1st and 15th of each month.
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