Helping Consumers

The list below is a guide to help you understand which tasks can be accomplished through the METS Assister Portal and which processes must be completed outside of the navigator portal to help consumers.

Screening Consumers: Your first meeting is a good time to tell the consumer they can authorize you to act on their behalf using the navigator portal. The Screening Consumers section of Helping Consumers provides more information on this subject.

Apply for Coverage: You can use the METS Assister Portal to help consumers apply for coverage WITH financial assistance. Visit the Apply for Coverage section of Helping Consumers for information on helping consumers apply for coverage. Refer to "Completing Applications in the Assister Portal" for more help using the navigator portal to apply on behalf of the consumer.

Reporting Changes: The reporting changes process cannot be completed in the navigator portal. You will contact the Department of Human Services (DHS) to report application changes.