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Request Secure Email

Instructions for navigators on how to request a secure email.

Emails containing personal health information (PHI) must be sent through secure email. To request a secure email for an inquiry that contains PHI:

  • Send a regular email to, and in the subject line, type "request secure email."
  • The Assister Resource Center (ARC) will send a secure email redirecting with a link to a secure site.
  • Go to that site to set up an account.
  • Secure emails may then be sent from that account to the ARC.
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