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Avoid Health Insurance Fraud

A few simple steps can protect you from health insurance fraud while still making sure you get the coverage you need.

  • Never give your private health, Social Security number, bank account, credit card or password information to anyone who calls you or comes to your home uninvited. MNsure will never call you or send a representative to your home to ask for this information. If you are asked for this information, report the incident to MNsure.
  • If you are asked to pay for help getting health insurance through MNsure, report the incident to MNsure.
  • When using public computers, do not allow automatic storing of passwords and data fields for personal information. Remember to clear the browser’s history and cookies after completing your session.
  • If you are suspicious of any information you are receiving about MNsure, stop the conversation and report the incident to MNsure
  • If you suspect identify theft related to your purchase of health insurance coverage through MNsure:

How To Report Health Insurance Fraud

To file a health insurance fraud report:

MNsure operators can only take your health insurance fraud report. They cannot assist you with questions about your MNsure application or technical difficulties. To get help with your application, please call the MNsure Contact Center or get free help from a MNsure-certified assister.

Concerns about general insurance fraud that do not involve MNsure or should be reported to the Minnesota Department of Commerce.

Information to Include in Your Report

About you (optional):

  • Name
  • Mailing address
  • Day and evening telephone numbers (tell us the preferred time to call)
  • Email address

You do not have to provide your name or any other contact information when you file a fraud report. But if we don’t have that information, we will not be able to contact you with follow up questions or to gather more information.

Please answer as many of these questions as you can. If you don’t know an answer, please send us what you do know:

  • Explain what happened. Why was it inappropriate?
  • Who did it? Please list anything you know about them. Some of these things could be: names, phone numbers, email addresses, websites.
  • What do you think they did wrong? Do you think they violated a law, rule, policy, or other?
  • When did it happen?
  • Did anyone else see this happen? If they did, who was it?
  • Do you have any letters, papers, notes, voicemails or other evidence about this incident?
  • Have you told any other government office? If so, can you tell us what they did?

Note to Members of the Public

Minnesota Statutes 13.392, Subd. 2 gives you certain protections on the privacy of your information

Note to Minnesota State Employees

Minnesota Statutes 181.932 gives you certain protections for good faith reporting of violations of state and federal law.

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