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How to Clear Cache and Cookies

Why do I need to clear cache and cookies?

Websites store information such as site preferences and login status in "cookies" on your computer. Your web browser's cache temporarily stores parts of websites you visit. 

You may need to clear cookies and cache to fix issues with how websites work or look. For example, you may get a 403 error when trying to log in to your MNsure account, or an "unhandled service exception error" when using the MNsure online application. Clearing your cache and cookies often fixes these errors. 

The steps to clear this data in Firefox and Chrome are below.

Firefox

On your keyboard, press the Ctrl, Shift and Delete keys at the same time. This will open the Firefox Clear Recent History pop-up window (shown below). 

Firefox's clear recent history popup window

In the pop-up window, select an option from the Time range to clear drop-down menu. We recommend choosing "Everything" (Note: clearing data will remove data you have enabled other sites to store.)

Make sure the check boxes "Cookies" and "Cache" are checked.

Click the Clear Now button. This begins the cache clearing process and closes the Clear recent history pop-up window.

Close all open Firefox windows and re-open Firefox to resume with your MNsure account.


Google Chrome

On your keyboard, press the Ctrl, Shift and Delete keys at the same time. This will open the Chrome Clear browsing data pop-up window (shown below).

Chrome's clear browsing popup window

In the pop-up window select the text and arrow next to the Time range label to display additional options for a time frame. We recommend selecting "All time" from this menu. (Note: clearing data will remove data you have enabled other sites to store.)

Make sure the check boxes "Cookies and other site data" and "Cached images and files" and are checked.

Click the Clear Data button. This begins the cache clearing process and closes the Clear browsing data pop-up window.

Close all open Chrome windows and re-open Chrome to resume with your MNsure account.

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