Clear your browser cache and cookies, or change browsers.
How to clear cache and cookies in Chrome and Firefox.
If you get this error on the application summary screen, go back to the home page to start a new application. Otherwise, clear your browser cache and cookies, or change browsers.
Make sure you are clicking the correct link on the "home" screen after you sign in to your MNsure account:
If you see the "Authorization Failed" message under Program Status on your MNsure account page, it likely means you already have an active application in the MNsure system. For help with this issue, please call our Contact Center at 651-539-2099 or 855-366-7873.
If you see a looping message for more than two minutes that says "Please wait while your account is set up for plan shopping." like the one pictured below, please call our Contact Center for assistance enrolling.
An M002 error may occur during the account creation process if you have recently moved or changed names. MNsure verifies this information against federal data and recent changes can take a while to be communicated to the federal government. If you receive this error, please try your former address or name. Please note: On the MNsure application itself, you will need to use your current name or address.
If your credit report is frozen, we will not be able to verify your identity online and you will see this error message while trying to create an account. You will need to temporarily unfreeze your credit report before creating your account. (See Equifax, Experian or Transunion.)
Or, you can complete the MNsure Account Request form. This method does not rely on credit reporting information.
Instructions for opening a secure email from MNsure (PDF).
Follow these instructions to reset your user name or password.
If you see a message that says your user name has been sent but you do not receive an email, call our Contact Center to recover your user name.
This error may occur if you use your browser's back button. Try clicking on the logo at the top of the page to resume. Do not use browser buttons to navigate your MNsure account.