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Technical Issues and Error Messages

403 Error

Clear your browser cache and cookies, or change browsers.

How to clear cache and cookies in Chrome and Firefox.

400 or 500 Unhandled Service Exception Error

If you get this error on the application summary screen, go back to the home page to start a new application. Otherwise, clear your browser cache and cookies, or change browsers.

Authorization Failed

If you see this message under Program Status on your MNsure account page, it likely means you already have an active application in the MNsure system. For help with this issue, please call our Contact Center at 651-539-2099 or 855-366-7873.

M002 Error

An M002 error may occur during the account creation process if you have recently moved or changed names. MNsure verifies this information against federal data and recent changes can take a while to be communicated to the federal government. If you receive this error, please try your former address or name. Please note: On the MNsure application itself, you will need to use your current name or address.

Online Service Problems (Blocked or Frozen Credit File)

If your credit report is frozen, we will not be able to verify your identity online and you will see this error message while trying to create an account. You will need to temporarily unfreeze your credit report before creating your account. (See Equifax, Experian or Transunion.)

Open Secure Email

Instructions for opening a secure email from MNsure (PDF).

Reset User Name or Password

Follow these instructions to reset your user name or password.

Unable to See the Continue or Next Button

Place your mouse cursor on a blank area of the page and then press the Tab key several times and the page will move down. Or, press the Ctrl and hyphen keys at the same time to zoom out so you can see more of the page.

Unhandled User Error

This error may occur if you use your browser's back button. Try clicking on the logo at the top of the page to resume. Do not use browser buttons to navigate your MNsure account.

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