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ARC Background Check Procedure

To be certified by MNsure, an individual must pass a background check.

  1. The organization agency administrator/primary contact submits a roster to the ARC listing the certifying individual’s status as “New.”
  2. The certifying individual can submit a Background Study Consent Form (PDF) any time after the roster has been submitted. The form should be submitted to the ARC by secure email or by fax (651-431-7572).
  3. Once per week, MNsure submits all newly received background studies to the Minnesota Department of Human Services, Licensing Division for processing. MNsure typically receives results within one week, although results may be delayed if processing requires further investigation. 
  4. An assister-in-training will be notified by MNsure of their appeal rights by mail if their background study results in a potential disqualification.
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