skip to content
Primary navigation

ARC Background Check Procedure

To be certified by MNsure, an individual must pass a background check.

  1. An approved authorized contact at the agency adds an individual to their roster online using the Agency Management Program (AMP).
  2. The certifying individual can submit a Background Study Consent Form (PDF) any time after they have been added to the agency roster. The form should be submitted to the ARC by secure email or by fax (651-431-7572).
  3. MNsure submits background study requests to the Minnesota Department of Human Services Licensing Division for processing. MNsure typically receives results within several business days, although results may be delayed if processing requires further investigation.
  4. An assister-in-training will be notified by MNsure of their appeal rights by mail if their background study results in a potential disqualification.
back to top