Training Information

Tips on how to have a successful training experience.

Before You Begin Training

Confirm you are using an up-to-date version of Safari, Firefox or Google Chrome. Newer versions of Internet Explorer (IE) are not supported, but you can use IE 9 and lower.
Make sure ALL pop-up blockers are turned off during learning sessions.
Add http://pathlore.dhs.mn.gov/stc/mnsure as a trusted site. Find this under internet options - security tab - trusted sites.
Some organizations have firewall protection systems in that may block the training; contact your organization's help desk for assistance.
Training cannot be completed on a tablet such as iPad or Kindle.
If you have made several unsuccessful attempts you may forward the link to your personal computer.
Please be patient. Internet speed may affect how quickly information is loaded.
If you need to take a break while in the middle of a lesson, close the lesson completely. You can resume the lesson by clicking the Continue button.

Follow these steps to access and begin your training:

Navigate to the MNsure Learning Center
Select the Sign On link found on the upper right hand corner of the web page under the “learning and certification portal” bar.
Enter your assigned Training ID into the “Unique Key” field. You should have received this via email. If you are unable to log in with the Unique Key provided, or cannot find that ID please contact your agency administrator or email the Broker Service Line.
Select the OK button.
Select the “your learning path summary” link.

Refer to the Assister Guide for the MNsure Learning Center (PDF) for detailed instructions on how to locate and complete the courses.

If you continue to have issues complete training, email (DO NOT CALL) the Broker Service Line for training issues as they will not be able to assist you over the phone.
While in the training, click the "next" button to advance to the next screen. All MNsure certification courses are timed, so the "next" button will not appear until the minimum screen time has elapsed. Screens that include a link to additional information have a longer screen time to allow you to explore all the information offered.
To get credit for completing the course, you need to participate in the interactions that are included in the course. Make sure you have clicked on every interaction on the screen before proceeding to the next screen. We have found that some users get to the end of the course and do not see "mastered" as the status. If this occurs you need to go through all of the screens from the beginning and click the interactions that were missed.
After you complete a module, the status for that module will indicate "mastered".
If you are coming back to a module you weren't able to finish previously make sure to click on the "Continue" link to take you back to where you left off.