This policy applies to navigators.
To ensure that consumers are able to connect with application and enrollment assistance in their community, certified navigators are required to be listed on the MNsure Assister Directory.
All navigator organizations must have at least one certified staff member listed on the MNsure Assister Directory. Failure to list at least one certified navigator on the directory at all times may lead to immediate termination of the organization’s contract.
The following directory information must be provided for each certified navigator. This information will be listed on MNsure.org:
Navigator organizations must attempt to provide assistance to all consumers who contact them or refer them to other assistance. Failure to attempt to provide assistance or connect a consumer with other assistance may lead to immediate termination of the organization’s contact.
Organizations may request that the following individuals not be listed on the Assister Directory, as long as the organization will continue to list as least one navigator on the directory:
Navigator organizations are under a continuing obligation to inform MNsure if there is a change in a certified individual’s contact information or directory status, and when each certified individual is terminated, separates or otherwise ceases to perform navigator services.
The following certified individuals are not required to be listed on the Assister Directory: