All MNsure certified navigators and CACs must be recertified before each open enrollment period.
2020 Open Enrollment Navigator/CAC Recertification Requirements
Recertification requirements for navigator and certified application counselors (CACs) who were certified for the 2018 and/or 2019 open enrollment period:
- MNsure Assisters Data Security, Accessibility, Compliance and Ethics (complete training and knowledge assessment)
The recertification process launched on August 1. Navigators and CACs who have not completed the recertification training requirements by October 10, 2019, will lose their certified status until outstanding requirements are completed.
Refer to the tip sheet, Assister Directions for the MNsure Learning Center (PDF), for detailed instructions on how to locate and complete the courses.
Authorized agency contacts can use AMP to monitor staff recertification status.
Navigator/CAC Recertification policy