Managing an Assister FAQ

Working with an assister can help simplify the process of filling out an application and enrolling in a plan. Assisters know the process and can guide you through all the steps.

If you give formal permission, an assister is able to start an application for you, resume an application you have started, and submit an application on your behalf. They are also able to help you shop for a plan, apply any tax credits you might be eligible for, and enroll you in a plan.

However, you are still responsible for responding to any notices you may receive and paying any premiums that may be required to start your coverage.

You can use the Assister Directory to locate an assister in your area who can help.

Some consumers may work with a certified application counselor (CAC) rather than a broker or navigator. CACs are also trained and certified by MNsure and commonly work in hospitals and clinics. CACs typically only serve the clients of their organization and are not listed in the Assister Directory.

If you want to give an assister permission to apply or enroll in a plan on your behalf, you use the “Manage Assister” feature in your online account. (You must have an online account on MNsure in order to give an assister formal permission (PDF) so they can act on your behalf.)

To assign an assister to your account, enter the reference number for the MNsure-certified assister who is helping you. The assister will give that number to you when you contact them.

Once you give an assister this permission, assisters can work independently to complete, sign and submit an application or enroll in a plan for you. You do not need to sit side-by-side or be connected to the computer at the same time in order for the assister to help you.

The “Manage Assister” button is also where you go to find contact information for your assister, to change to a different assister, or to withdraw your permission for an assister to act on your behalf. You can add, change or remove an assister at any time.

No. Assisters can help you over-the-shoulder, where you fill out an application and enroll in a plan using your own online account.

You do not need to have an online account to work with an assister, but you will need an online account in order for an assister to apply and enroll on your behalf. Your assister can help you set one up.

Yes. An assister can pick up an application where you left off.

Yes.

No, you are giving your assister permission to take these actions on your behalf. You should discuss your plan selection with your assister.

Remember, even if you have given an assister permission to act on your behalf, you are still able enroll in a plan using your own online account.

The assister will maintain access to your information until you withdraw your permission, or until the assister’s MNsure certification status ends, whichever comes first.

You can change your assister by using the "Manage my Assister" feature in your online account. You can only give permission to one assister at a time.

1. Log in to your account.
2. On the home page, click "Manage Assister."
3. On the Assister Details page, click "Add or change my Assister."
4. Enter the reference number of the assister you want to work with and click "Search."
5. If a valid reference number is entered, the "Select the Assister Helping You" page will display the details for the assister. Click "Next" if this is the assister you want to work with.
6. The "Assister Authorization/Agent of Record" screen will display. Read this page carefully and click "Confirm" to agree to the terms that are outlined.

Detailed instructions for changing your assister are available.

1. Log in to your account.
2. On the home page, click "Manage Assister."
3. On the Assister Details page, click "Remove this Assister."
4. On the “Remove this Assister” page click “Confirm.”

You can withdraw your permission at any time; however, that action will not affect information provided or actions taken by the assister prior to that date.

Detailed instructions for removing your assister are available.

No. After you withdraw your permission, the assister will no longer have access to your online application and plan selection information.

The reference number should be a seven-digit number. Confirm with the assister that you have the right number and typed it in correctly.

The assister is no longer active. You can search the Assister Directory to find another assister to work with.

Contact the MNsure Contact Center. A representative will connect you with specialized assistance.

If you think someone is taking part in any form of fraud, waste, abuse or ethical violation, we want to know. You can tell us by filing a complaint.