Working with an assister can help simplify the process of filling out an application and enrolling in a plan. Assisters know the process and can guide you through all the steps.
If you give formal permission, an assister is able to start an application for you, resume an application you have started, and submit an application on your behalf. They are also able to help you shop for a plan, apply any tax credits you might be eligible for, and enroll you in a plan.
However, you are still responsible for responding to any notices you may receive and paying any premiums that may be required to start your coverage.
You do not need to have an online account to work with an assister, but you will need an online account to be able to authorize an assister to apply and enroll on your behalf using the online portal. Your assister can help you set up an online account.
To change to a new assister, you will remove the current assister authorized on your account and add the new one. Go to the "How to Change or Remove your Assister" section on the How to Manage Your Assister page.
No. An assister has their own login information to a secure portal to act on your behalf if you have given them authorization in your online account. Do not share your login or password information with anyone.
However, if you are unable to access your online account, an authorized assister may be able to perform some tasks on your behalf.