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How to Manage Your Assister

If you are working with one of MNsure’s certified assisters—a broker, navigator or certified application counselor—you can give them permission to act on your behalf to submit an application or enroll in a plan. Below are instructions on how to use the “Manage my Assister” feature in your online account to:

You can find a broker or navigator in your area by using MNsure’s Assister Directory.

To learn more about the “Manage my Assister” feature, review the FAQ.

How  to Give an Assister Permission to Act on Your Behalf

  1. Locate an assister in your area using the Assister Directory. They will give you a seven-digit reference number that you will need to write down.
  2. When you log in to your MNsure.org account, you will see a “Manage Assister” button near the top of the page. Click “Manage Assister” to continue.
  3. The “Assister Details” page will open. To give an assister permission, click “Add or change my assister.” If you click the “Close” button, you will go back to your home page.
  4. The “Select the Assister Helping You” page will open. Enter the seven-digit reference number you received from your assister in the “Reference Number” field and click the “Search” button. Clicking the “Cancel” button will take you back your home page.
  5. If you entered a valid reference number and clicked the “Search” button, the page will display information about the assister. If this is not the correct assister, clicking “Cancel” will take you back to your home page. If you click “Next” you will be asked to give this assister permission to act on your behalf.
  6. The “Assister Authorization/Agent of Record” page will open. Carefully read the information. For future reference, you may print a copy of the Assister Authorization/Agent of Record (PDF). You must click “Confirm” to give the assister permission to work on your behalf. Clicking “Cancel” will take you back to the “Select the Assister Helping You” page.
  7. If you click “Confirm,” the “Assister Details” page will open again showing the name and contact information for your assister. You can access the “Assister Details” page in the future by clicking the “Manage Assister" button at the top of your page, or the “Assister” button on the blue navigation menu.

How to Change your Assister

You can only give permission to one assister at a time to act on your behalf. You can change your assister at any time.

  1. After you log in to your MNsure.org account, click on the “Manage Assister” button near the top of the page.
  2. The “Assister Details” page will open. You will see the name and contact information for the assister that is currently helping you. Clicking the “Close” button will take you back to your home page and your current assister will still have permission to act on your behalf. To change your assister, click “Add or change my assister.”
  3. The “Select the Assister Helping You” page will open. Your current assister information will not appear in the “Assister Details” section. To change your assister, enter the seven-digit reference number for the new assister in the “Reference Number” field and click the “Search” button. Clicking the “Cancel” button will take you back to your home page without changing your assister.
  4. If you entered a valid reference number and clicked the “Search” button, the page will display information about the new assister you want to give permission. If this is not the correct assister, clicking “Cancel” will take you back to your home page. If you click “Next” you will be asked to give this assister permission to act on your behalf.
  5. The “Assister Authorization/Agent of Record” will open. Clicking “Cancel” will take you back to the “Select the Assister Helping You” page. You must click “Confirm” to change your assister.
  6. If you click “Confirm,” the “Assister Details” page will open again showing the name and contact information for your new assister.

How to Remove an Assister

You can remove an assister at any time; however, that action will not affect information provided or actions taken by that assister prior to that date. You can also call the MNsure Contact Center at 1-855-355-7873 to request that an assister be removed.

  1. After you log in to your MNsure.org account, click on the “Manage Assister” button near the top of the page.
  2. The “Assister Details” page will open. You will see the name and contact information for the assister that is currently helping you. Clicking the “Close” button will take you back to your home page and your assister will still have permission to act on your behalf. To remove an assister, click “Remove this assister.”
  3. The “Remove this Assister” page will open. To remove your assister, click "Confirm.”
  4. If you click “Confirm,” the “Assister Details” page will open again. If the page does not show any assister name or contact information, you have successfully removed your assister. You can return to this page in the future to add a new assister.
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