3/1/2018 9:16:52 AM
As of February, the ARC and Broker Line will only close cases in lieu of reporting a life event if the change (or one of the changes) is an income change. Calling the ARC or Broker Line to request a case closure in lieu of reporting an income change online is ONLY available to QHP-only households (household members cannot have an active public program span or have recently come off of a public program). All other life event changes must be reported using the proper method.
Navigators and CACs