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Here you will find articles specific to your work as well as all the latest policy updates and information for all MNsure-certified assisters. The announcements can be filtered by 'Broker', 'Navigator / CACs' and also by date.

Policy Highlight: Guidelines for Working with the Broker Line

3/6/2018 11:39:15 AM

If you are calling on a situation where the consumer must be present on the line, please have them available at the start of the call. In order to help lessen hold times, the Broker Team is unable to wait for a consumer to be conferenced in after the call has begun. The entire Broker Line Service policy can be found on the /assister-central/broker-one-stop/policy-procedures/index.jspPolicies and Procedures page of Broker One Stop.


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