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Read the latest announcements for MNsure-certified assisters. The announcements can be filtered by 'Broker', 'Navigator and CACs' and also by date.

Retroactive QHP Termination Requests

1/4/2019 10:22:03 AM

Effective January 2, 2019, consumers may request a retroactive termination of their QHP plan. These will be granted in limited circumstances when there is clear evidence of MNsure error, inaction or delay in processing which prevented a termination request from being fulfilled for the original requested date. Requests will be reviewed on a case by case basis at the time the assister addresses a termination date issue with the ARC or Broker Service Line. If there is no clear evidence to support a retroactive termination request, the ARC or Broker Service Line can still assist with offering escalation to the Resolution Review Team if appropriate.


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