The ARC has seen an uptick in calls from assisters requesting password resets and during the same call, asking for assistance with additional consumer accounts or applications. For the sake of consumer privacy and to prevent data breaches, the ARC can only provide one password reset per call and only information about that consumer during the call. If additional assistance is needed for a separate consumer, the assister must hang-up and call the ARC back for assistance. ARC staff cannot provide a password reset and then information about another consumer on the same call. 

Please see the ARC /assister-central/navigator-one-stop/policy-procedures/arc-service-line-procedures/arc-service-line-password-resets.jspPassword Reset Procedure for additional information.