It is important to remember the consumer must be in the same room with the assister or on the same phone line as the assister when calling the ARC to request a password reset. The consumer cannot be on a separate phone line. 

The entire /assister-central/navigator-one-stop/policy-procedures/arc-service-line-procedures/arc-service-line-password-resets.jspPassword Reset Procedure can be found on in the Policies and Procedures section on Navigator One Stop.