Here are a few important tips to know about checking on case status:

• The ARC always checks both METS and MAXIS for every case status request, whether on the phone or through the emailed CSR form. We also always check for an open case when doing a password reset.
• For medical spenddown cases, please reach out to the county. The ARC does not have training in spenddowns. For long term care, SMRT (State Medical Review Team), and TEFRA (Tax Equity and Fiscal Responsibility Act), we can provide the case number and if a case is pending; however, the best place to get information is the agency on the case. Our knowledge base is mostly in the METS system with the ability to search in MAXIS, but we do not always understand all the abbreviations used by agencies in MAXIS.
• For case status request emails, please only use the life event change (LEC) drop down if the life event change was reported to MNsure. Changes reported to another agency should be inquired about at that agency. For example, if an assister reports an income decrease on a MA case, they should call the county about the status of the change. The ARC can give the current case status but not the status of the change.