The Assister Resource Center (ARC) is a great starting point to determine how to affectively assist with a consumer’s situation. Depending on the situation, the ARC may need to refer an assister to another agency for assistance. When this happens, ARC representatives are unable to comment or advise on how the agency will handle the situation. Procedures change often and the ARC does not want to misguide on the procedures of other agencies, just as they would not want other agencies misguiding assisters on ARC processes.

Also, MAXIS is the legacy system for health care eligibility for certain populations. On cases in MAXIS that the ARC has access to, representatives can generally share the case number, servicing agency and can read case notes that have been enter in the system. Due to the number of abbreviations used in the notes and the complexity of cases, ARC representatives may not be able to answer questions about cases. If an assister knows their case is in MAXIS, it may be more effective to reach out to the county first as they have much more training on these types of programs than the ARC.