Duplicate LECs: Please avoid completing duplicate LECs for a consumer. When reporting a change, be sure to ask the client if they have already reported the change to MNsure. We are receiving duplicate requests where the client has reported a change to the MNsure Contact Center and then the assister also reports the change through the online tool. Please do not complete the same change for the same consumer more than once with the same information.

Verifications for LECs: The ARC has been receiving verification documents via email. As a reminder, the ARC does not accept verifications. Verifications requested by MNsure should be uploaded here.  

Closing Cases: The ARC cannot advise if a case can be closed without the consumer present on the call. Cases cannot be assessed for closure via email.